The Change Pain Primary Care Webinar 2020 took place on 11th November 2020 at 6:30pm-7:30pm with the intriguing title, ‘Pain management: Optimising Patient Outcomes in Primary and Secondary Care’. This webinar was attended by 155 delegates with varying specialities such as; doctors, nurses, pharmacists and physiotherapists. The agenda featured presentations from Dr Chris Monella (GPwSI Musculoskeletal Medicine & Chronic Pain Management) and Dr Bernhard Frank (Consultant in Pain Medicine). The two engaging talks explored the challenges faced in primary care, the importance of a multidisciplinary approach and virtual clinics resulting from COVID-19.